I got a replacement phone on Friday and I backed up all my apps on my iCloud backup I d...

GetHuman1959040's customer service issue with Facebook from January 2019

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The issue in GetHuman1959040's own words
I got a replacement phone on Friday and I backed up all my apps on my iCloud backup I downloaded all my apps to the new phone I opened every app with any problem but when I went in to login to Facebook and messanger every time I try to login to my only Facebook account it it throws me to a bogus account but it asks me to friend myself please I need help me on recovering my account I have all of my grandchildren pics from the first day they where born I have so many memories please I’m begging to help me recover my account back my phone number is*********** *My user name Rebecca Gomez *Email: B*****@***.com*My profile pic is I’m squatting extra to my Christmas tree thanks in advance
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Facebook

Customer service issue
Reported by GetHuman1959040
Jan 14th, 2019 - a mon ago
I have an issue with Facebook too
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Seen by 2 customers so far
Similar issue to 291090 others
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Timeline
GetHuman1959040 started working on this issue
Jan 14th 2:42am