I had a weak password and I got hacked, the hacker changed everything and is using my a...

GetHuman-leoma's customer service issue with Facebook from January 2019

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-leoma's own words
I had a weak password and I got hacked, the hacker changed everything and is using my account to play games and make fun of me, and every time I use "Forgot Password" It said:**"No Email Access*We're sorry you're having trouble recovering your email address. Unfortunately, this means we can't verify who you are or give you access to the Facebook account you're trying to log into. We may hide the information on your Facebook account if we detect that you cannot regain access to it.**Learn more about how to access your Facebook account"
GetHuman-leoma did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-leoma fixed the problem
We are waiting for GetHuman-leoma to fix the problem and share the solution with the rest of us customers.
Please help with my Facebook issue
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid


Customer service issue
Reported by GetHuman-leoma
Jan 14th, 2019 - a mon ago
I have an issue with Facebook too
Seen by 1 customer so far
Similar issue to 291029 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-leoma started working on this issue
Jan 14th 1:36am
GetHuman-leoma indicated the issue is not fixed yet.
Jan 14th 1:37am