I reported a Facebook account that was impersonating me (not knowing they had created i...

GetHuman1958616's customer service issue with Facebook from January 2019

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Help with my Facebook issue
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GetHuman1958616's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1958616 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1958616 can let us know if they help or not.
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Before contacting them, items GetHuman1958616 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1958616's own words
I reported a Facebook account that was impersonating me (not knowing they had created it using my mobile number and password). I reported the account and Facebook have instead locked my account instead of the fake one. I have a business page also linked to my account which I cannot access. This is very upsetting and facebook are asking me for ID (which I have already sent in several forms) but they just reply with the generic email about me not providing correct ID. Please help! I don't mind so much about my Facebook page but I do need my Business page back ASAP!
GetHuman1958616 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1958616
Jan 14th, 2019 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 6 customers so far
Similar issue to 290981 others
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GetHuman1958616 started working on this issue
Jan 14th 12:38am