I had an old Facebook account from years ago. I was inactive on that account for many y...
GetHuman1957539's customer service issue with Facebook from January 2019
Help with my Facebook issue
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GetHuman1957539's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1957539 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1957539 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
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Before contacting them, items GetHuman1957539 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1957539's own words
I had an old Facebook account from years ago. I was inactive on that account for many years. I made a new Facebook account about a year ago with business pages I manage. I am logged into the correct, new Facebook page on my phone but my laptop will not log me into the correct account. For some reason, everytime I log into Facebook on my laptop using the correct email and password, it log me into the old account. How can I fix this? I have tried deactivating the account several times and changing the passwords several times. But, it keeps happening.
GetHuman1957539 did not yet indicate what Facebook should do to make this right.
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