my account was hacked and my old phone number is attached to the account, the hacker ha...
GetHuman1957507's customer service issue with Facebook from January 2019
Help with my Facebook issue
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GetHuman1957507's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1957507 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1957507 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
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Before contacting them, items GetHuman1957507 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1957507's own words
my account was hacked and my old phone number is attached to the account, the hacker has logged into my account from a different state, and has changed my password, they also have compromised my email account associated with my Facebook account so i can not use that email to receive the * digit pass pin to change my password. i have been locked out and would like help restoring my account. my new email is attached below.
GetHuman1957507 did not yet indicate what Facebook should do to make this right.
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