I am logged into my Facebook account on one of my devices but I forgot the password to...

GetHuman1957004's customer service issue with Facebook from January 2019

290627 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman1957004's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman1957004's own words
I am logged into my Facebook account on one of my devices but I forgot the password to my account so I cannot gain access with my new phone. I dont want to carry two devices all the time to be able to use Facebook. Is there anything you can do to help me. My new phone number is **********. My old number is ********** and the reset code that cam be sent is only to the **** number that I have no access to. Thank you for your help
GetHuman1957004 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1957004 fixed the problem
We are waiting for GetHuman1957004 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1957004 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1957004
Jan 13th, 2019 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 290627 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman1957004 started working on this issue
Jan 13th 6:01pm