I woke up to find that my account had been hacked at *:**am. When I tried to login it l...

GetHuman-kylieve's customer service issue with Facebook from January 2019

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-kylieve's own words
I woke up to find that my account had been hacked at *:**am. When I tried to login it looks like the hacker changed the password and the main email address that is connected to the account. I went through my emails and was able to “prove my identity” and gain access to the account. I changed the password to one that only I know, but the email is still the one that the hacker created. Once I access the account it tells me that the account has been disabled. I have reported everything to Facebook but the only way for them to respond to me with help is by sending an answer to an email that I do not own. All I need is for someone to have my correct email address so that they can respond with help to the right one. Please please help me, I have years of photos and memories on that account and I am devistated that I can’t regain any of it...
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Facebook

Customer service issue
Reported by GetHuman-kylieve
Jan 13th, 2019 - 9 mons ago
I have an issue with Facebook too
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GetHuman-kylieve started working on this issue
Jan 13th 5:39pm