I woke up to find that my account had been hacked at *:**am. When I tried to login it l...
GetHuman-kylieve's customer service issue with Facebook from January 2019
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-kylieve's own words
I woke up to find that my account had been hacked at *:**am. When I tried to login it looks like the hacker changed the password and the main email address that is connected to the account. I went through my emails and was able to “prove my identity” and gain access to the account. I changed the password to one that only I know, but the email is still the one that the hacker created. Once I access the account it tells me that the account has been disabled. I have reported everything to Facebook but the only way for them to respond to me with help is by sending an answer to an email that I do not own. All I need is for someone to have my correct email address so that they can respond with help to the right one. Please please help me, I have years of photos and memories on that account and I am devistated that I can’t regain any of it...
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