I made a Facebook account many years ago with an email I no longer have access to. My n...
GetHuman-obscurit's customer service issue with Facebook from January 2019
Help with my Facebook issue
First: share to improve GetHuman-obscurit's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-obscurit's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-obscurit will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-obscurit can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-obscurit may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-obscurit's own words
I made a Facebook account many years ago with an email I no longer have access to. My name is Kristina Weger and the email to my orginal account is N*****@***.com*That email has been disabled by yahoo due to no activity on the account. However, I would very much like to access the account associated with N*****@***.com as it holds memories and pictures found only on that Facebook account. It would mean a lot to me to be able to access that account.
GetHuman-obscurit did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-obscurit fixed the problem
We are waiting for GetHuman-obscurit to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.