I am trying to boost a Facebook event page that I created for our business Facebook. Wh...

GetHuman-ccenter's customer service issue with Facebook from January 2019

2 views
 | 
290514 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman-ccenter's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-ccenter's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ccenter will want to follow the link below to head to their help center. We will check on GetHuman-ccenter later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-ccenter may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-ccenter's own words
I am trying to boost a Facebook event page that I created for our business Facebook. When I open the boost window, I get this error message: "Ads in Facebook Stories must have an aspect ratio ranging from *:** to *.**:*."*I assume this is referring to the image that is used on the post. However, this image meets these requirements and I have even tried using a different image that is over ****x**** *Please advise how to resolve this issue
GetHuman-ccenter did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-ccenter fixed the problem
We are waiting for GetHuman-ccenter to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman-ccenter fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-ccenter
Jan 13th, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 290514 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-ccenter started working on this issue
Jan 13th 4:12pm