I have two devices. iPhone x and a Apple iPad that is * years old. I was prompted to up...

GetHuman-floz's customer service issue with Facebook from January 2019

2 views
 | 
290433 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman-floz's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
Before contacting them, items GetHuman-floz may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-floz's own words
I have two devices. iPhone x and a Apple iPad that is * years old. I was prompted to update Facebook on my iPad which I tried to do. When the circle stopped it stated"can't update no storage" don't know what happened but it deleted the icon on my desktop. I tried to reinstall ask for password entered that didn't recognize i reset password but I cannot recover my account! I must have two accounts one on my iPhone** and one on my older iPad help I would like one account and not lose any of my contacts or groups how do I find out if I have * accounts? And if I do how do I get one account for both devices? *I desperately need assistance
GetHuman-floz did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-floz fixed the problem
We are waiting for GetHuman-floz to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman-floz fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-floz
Jan 13th, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 290433 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-floz started working on this issue
Jan 13th 2:45pm