I have forgotten my facebook password and also forgot my email password so i am unable...

GetHuman1955707's customer service issue with Facebook from January 2019

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The issue in GetHuman1955707's own words
I have forgotten my facebook password and also forgot my email password so i am unable to reset my password. I have facebook messages that are very important to me and my children. They are messages that came from their father who passed away a few years ago. And the thought of losing those messages is truly heart breaking. Is there any way that you could please help me retrieve my facebook please?
GetHuman1955707 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1955707
Jan 13th, 2019 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 7 customers so far
Similar issue to 290328 others
0 customers following this
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Timeline
GetHuman1955707 started working on this issue
Jan 13th 11:51am