Someone used my Facebook information to make a fake account. I reported them. Posted on...
GetHuman-lalakate's customer service issue with Facebook from January 2019
Help with my Facebook issue
First: share to improve GetHuman-lalakate's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-lalakate's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-lalakate will want to follow the link below to head to their help center. We will check on GetHuman-lalakate later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-lalakate may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-lalakate's own words
Someone used my Facebook information to make a fake account. I reported them. Posted on my page. A few hours later, my account got reported and was blocked. I submit my passport but Facebook emailed and said it was an invalid ID. The name on the passport is my real name in Vietnamese but the name on my Facebook is my English name, however, middle and last name should be the same. I’m running for a beauty pageant and I’m currently in the people’s choice voting period. It is critical for me to get my Facebook back ASAP!
GetHuman-lalakate did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-lalakate fixed the problem
We are waiting for GetHuman-lalakate to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.