My old profile is www.facebook.com*Hootie*** **I was locked out my account * day back i...

GetHuman-imaniruf's customer service issue with Facebook from January 2019

2 views
 | 
290385 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman-imaniruf's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-imaniruf's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-imaniruf will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-imaniruf can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-imaniruf may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-imaniruf's own words
My old profile is www.facebook.com*Hootie*** **I was locked out my account * day back in April of **** after some drunken escapades, where I ended up losing my phone. So I logged into my Facebook and changed my password so who ever had my phone couldn’t get into my Facebook. However the next morning I forgotten what I changed the password too. However I couldn’t get into the email I used to set up my Facebook which is *****@***.com because I haven’t used it since **** when aol was still a “Thing” and I won’t let me into the old email. If I send a government issued photo id proving my identity can you help me regain access to my account
GetHuman-imaniruf did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-imaniruf fixed the problem
We are waiting for GetHuman-imaniruf to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-imaniruf fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-imaniruf
Jan 13th, 2019 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 290385 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-imaniruf started working on this issue
Jan 13th 1:49pm