Hello Facebook. My issue is an old account that was hacked many years ago that is now c...

GetHuman-fheard's customer service issue with Facebook from January 2019

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-fheard will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-fheard can let us know if they help or not.
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Before contacting them, items GetHuman-fheard may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-fheard's own words
Hello Facebook. My issue is an old account that was hacked many years ago that is now causing issues, occupationally. I realized this when I searched my name to delete my account - the account I thought was my one, only, and original - and I saw two Fisher Heards. My father made the email address associated with the account, considering I was a freshman in high school at that time and Facebook had just begun to emerge. My father isn't in possession of the password, and I have been through many cell phones since that era and have since lost the phone associated as well. You will be able to see for youself the account has been dormant for good amount of time, now. Hopefully that diminishes any other concerns I'm not aware of, besides the concern of deleting some poor sap's account and them having to gain all their followers back. My email is "Fheard@student.LanierTech.edu"*I'll be happy to answer any questions you have in order to verify identity. *P.S. here was a method, apparently not available anymore - which required you get * friends derived from account followers to text you a *-digit code to verify and gain access. I completed all the steps with all * friends and it did not allow access. This is the next step I am taking in order to delete the account. Thankyou for you time. Fisher Heard.

GetHuman-fheard did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-fheard
Jan 11th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 288573 others
0 customers following this

Timeline

GetHuman-fheard started working on this issue
Jan 11th, 2019 8:32pm

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