*. I got hacked out of my account on Facebook.**. The hackers connected my FB account t...

GetHuman-nascicl's customer service issue with Facebook from January 2019

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Help with my Facebook issue
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GetHuman-nascicl's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-nascicl will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-nascicl can let us know if they help or not.
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Before contacting them, items GetHuman-nascicl may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-nascicl's own words
*. I got hacked out of my account on Facebook.**. The hackers connected my FB account to different e-mails (including the security one)**. Facebook won't recognize my e-mail (below) as connected to my account.**. Facebook decided to create a New Account for me connected to this e-mail.**. This NEW FB account has no friends and is totally blank.**. My original account still exists, but Facebook refuses to let me in.**. FaceBook suggests my ORIGINAL account back TO ME as "people you may know", so I know for sure that my original account still exists.

GetHuman-nascicl did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-nascicl
Jan 9th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 285823 others
0 customers following this

Timeline

GetHuman-nascicl started working on this issue
Jan 9th, 2019 7:46pm

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