I had to do a factory reset on my phone and now I am unable to log into my Facebook acc...

GetHuman1929695's customer service issue with Facebook from January 2019

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The issue in GetHuman1929695's own words
I had to do a factory reset on my phone and now I am unable to log into my Facebook account. I tried to get a code to reset my password thru texting, but the code never came thru and I tried several times. I created another Facebook account to try and just get into Facebook where I sent a help message, but I haven't gotten anything back. Bottom line is that I want to get into my regular (old) account but unable to. My name is Christopher Ward and I live in Dallas, TX. Please help
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Facebook

Customer service issue
Reported by GetHuman1929695
Jan 9th, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 285427 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1929695 started working on this issue
Jan 9th 2:40pm