My birth name is Mark Stevans. I live in Australia. In the past * weeks i have had * a...

GetHuman-mistev's customer service issue with Facebook from January 2019

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-mistev will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-mistev can let us know if they help or not.
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Before contacting them, items GetHuman-mistev may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-mistev's own words
My birth name is Mark Stevans. I live in Australia. In the past * weeks i have had * accounts in that name disabled consecutivly without notice or reason. I go to log in and it stated that my account has been disabed and offers a link for me to retrieve the account if I think it was a mistake, however the link wont open and when it does the content is not available. None of the information on the account is false. My name is Mark Stevans born ********* and I live in Broome Western Australia and have done for several years. The accounts were based on email addresses with my own name. *st was *****@***.com. then a couple of weeks ago was *****@***.com. then last week I started a new account again with *****@***.com and ** minutes ago it was also disabled for no reason at all and again the link to retrieve it resulted with the content not being available. The last account is the account I want back because I cannot continue to invent email addresses on a weekly basis just to access social media and my freinds. It is beyond the joke and I am seriously considering contacting the cyber fraud squad in Perth Western Australia to get to the bottom of it.

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Facebook

Customer service issue
Reported by GetHuman-mistev
Jan 9th, 2019 - 2 years ago
Not resolved
Seen by 64 customers so far
Similar issue to 285397 others
0 customers following this

Timeline

GetHuman-mistev started working on this issue
Jan 9th, 2019 2:13pm

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