I loose the access to the facebook account (Vilma Saidy El Debs) because of a message i...

GetHuman1929093's customer service issue with Facebook from January 2019

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The issue in GetHuman1929093's own words
I loose the access to the facebook account (Vilma Saidy El Debs) because of a message in the messenger application*I tried to recover the account and to change the password but I loose also the access to the email account related to facebook account.*I changed the email recovery and I sent a copy of my ID and I received a link to change password and then a code to use it. But also I can't access when entering the code a notification appear that I have entered the code so many times and to try again.*And for now I can't access to my facebook account. Any helps please.*Thank you
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Facebook

Customer service issue
Reported by GetHuman1929093
Jan 9th, 2019 - a mon ago
I have an issue with Facebook too
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Seen by 2 customers so far
Similar issue to 285299 others
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GetHuman1929093 started working on this issue
Jan 9th 12:43pm