My mums Facebook has been hacked and took over by unknown person, her account still has...

GetHuman-gemmabry's customer service issue with Facebook from January 2019

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-gemmabry's own words
My mums Facebook has been hacked and took over by unknown person, her account still has all her photos but profile picture and cover photo has been changed and all friends have been deleted. She is very upset by this as she cannot access her photos on her account. Please help. Thank you
GetHuman-gemmabry did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-gemmabry
Jan 9th, 2019 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 285290 others
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GetHuman-gemmabry started working on this issue
Jan 9th 12:33pm