Six months ago Facebook*Instagram blocked the link to our website in our about section...

GetHuman-moretonb's customer service issue with Facebook from January 2019

10 views | 285107 similar | 0 following
Help with my Facebook issue
GetHuman-moretonb's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-moretonb will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-moretonb can let us know if they help or not.
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The issue in GetHuman-moretonb's own words
Six months ago Facebook*Instagram blocked the link to our website in our about section due to the change in their community standards. I have checked and our website does not breach any. I reported it to them several times over the last months and nothing has been done. I then spoke to some people and they thought it might be my domain being .com instead of .com.au for Australian businesses. I tried this & bought the domain, I couldn’t register it to my website however as wix doesn’t take .au domains, they could however attach it as a name server so essentially it acted as the link but redirected back to the .com address. This worked for half an hour and then was blocked again. Due to doing this Facebook then has banned my posts from being shared and it has been blocked for a couple of days. I have since reported a few more times, but nothing has happened. Two I.T people have told me that my website is totally fine and that I need to get Facebook to unblock it. Could you please help? My website is www.moretonbayphysie.com

GetHuman-moretonb did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-moretonb
Jan 9th, 2019 - 2 years ago
Fixed
Seen by 10 customers so far
Similar issue to 285107 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-moretonb started working on this issue
Jan 9th, 2019 8:01am
GetHuman-moretonb shared this issue with friends on Facebook
Jan 9th, 2019 8:02am
GetHuman-moretonb indicated the issue is not fixed yet.
Jan 9th, 2019 8:08am

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