My partner created a Business Facebook linked directly to his personal Facebook. He als...

GetHuman1924587's customer service issue with Facebook from January 2019

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GetHuman1924587's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1924587 will want to follow the link below to head to their help center. We will check on GetHuman1924587 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1924587 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1924587's own words
My partner created a Business Facebook linked directly to his personal Facebook. He also put his card info into the business account in order to run ads off of Facebook Ads Manager. It then security blocked his Facebook and asked him to confirm his identity, which it would not allow him to do. We then decided to create a business Facebook account that was also linked to my personal Facebook account. Once we set up the ads, got them approved, I added my partners email that was linked to his non-accessible Facebook Account to the Business Facebook. It then security blocked me from getting accessing my business facebook, and personal facebook. It said it would text me a confirmation code to my phone number, but never has. It has been approximately ** Hours without any confirmation code. There is nothing I can do to get my accounts back!
GetHuman1924587 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1924587
Jan 8th, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 284449 others
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GetHuman1924587 started working on this issue
Jan 8th 7:12pm