I received a message stating.... We suspect suspicious activity we need to prove your i...

GetHuman1922615's customer service issue with Facebook from January 2019

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GetHuman1922615's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1922615 will want to follow the link below to head to their help center. We will check on GetHuman1922615 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1922615 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1922615's own words
I received a message stating.... We suspect suspicious activity we need to prove your identity. The phone number that is connected to my face book is an old phone number that I no longer have. So I could not receive the text that they sent me. And I would like to know what the suspicious activity is? If my account has been hacked I want the IP ADDRESS AND ALSO THE MAC NUMBER TO THE DEVICE SO I CAN PRESS CHARGES.
GetHuman1922615 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1922615
Jan 8th, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 284167 others
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GetHuman1922615 started working on this issue
Jan 8th 3:20pm