All of a sudden my Facebook account is saying that I’ve never logged in on this browser...

GetHuman1923273's customer service issue with Facebook from January 2019

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Help with my Facebook issue
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GetHuman1923273's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1923273 will want to follow the link below to head to their help center. We will check on GetHuman1923273 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1923273 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1923273's own words
All of a sudden my Facebook account is saying that I’ve never logged in on this browser which it’s my phone I’ve had for four years I don’t understand that and it’s saying that I have the two factor authentication authentication turned on and it sends me an email to change my password so then I change my password and then it says I will be getting an SMS email or text with a code to get into my Facebook account and I never get that I don’t get the SMS text and I don’t get an email
GetHuman1923273 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1923273
Jan 8th, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 284273 others
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Timeline
GetHuman1923273 started working on this issue
Jan 8th 4:42pm