I cannot access my account and recovery methods failed. This is extremely critical. Bac...

GetHuman1920783's customer service issue with Facebook from January 2019

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The issue in GetHuman1920783's own words
I cannot access my account and recovery methods failed. This is extremely critical. Background: this morning I received a message from a friend that she got a friend request from someone pretending to be me (account: Shannon Hockett Pitton). So I quickly closed all active sessions then went to log back in. Username*password cleared fine, but then I was supposed to receive a text for the *-factor authentication. I did not receive a text. There is definitely only one phone number associated with my account. I tried this several times. Then I tried FB other recover options (drivers license upload and selfie holding paper with numbers). I have received no response or even an indication that a case was created or info receive by FB. This is extremely critical as I am days away from a cross-country move and was actively relying on FB to sell items (mid-conversation with buyers with whom I can no longer communicate) and for recommendations*reviews of time sensitive things I need to setup*register.
GetHuman1920783 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1920783
Jan 8th, 2019 - a mon ago
I have an issue with Facebook too
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Seen by 3 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1920783 started working on this issue
Jan 8th 6:35am