I cannot access my account and recovery methods failed. This is extremely critical. Bac...

GetHuman1920783's customer service issue with Facebook from January 2019

283761 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman1920783's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1920783's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1920783 will want to follow the link below to head to their help center. We will check on GetHuman1920783 later to make sure it's all set or try to help escalate.
The issue in GetHuman1920783's own words
I cannot access my account and recovery methods failed. This is extremely critical. Background: this morning I received a message from a friend that she got a friend request from someone pretending to be me (account: Shannon Hockett Pitton). So I quickly closed all active sessions then went to log back in. Username*password cleared fine, but then I was supposed to receive a text for the *-factor authentication. I did not receive a text. There is definitely only one phone number associated with my account. I tried this several times. Then I tried FB other recover options (drivers license upload and selfie holding paper with numbers). I have received no response or even an indication that a case was created or info receive by FB. This is extremely critical as I am days away from a cross-country move and was actively relying on FB to sell items (mid-conversation with buyers with whom I can no longer communicate) and for recommendations*reviews of time sensitive things I need to setup*register.
GetHuman1920783 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1920783 fixed the problem
We are waiting for GetHuman1920783 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman1920783 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1920783
Jan 8th, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 283761 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman1920783 started working on this issue
Jan 8th 6:35am