We are trying to access my brothers “old” Facebook account. Somehow he accidentally cre...

GetHuman-antkel's customer service issue with Facebook from January 2019

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The issue in GetHuman-antkel's own words
We are trying to access my brothers “old” Facebook account. Somehow he accidentally created a new one and it is just a shell of an account, no posts or friends, etc. and he wants to get back to his old one where all his stuff is. I can see it from my phone, it still exists, but we can’t figure out how to access it for the life of us. The email*phone number and passwords all tie to the new one! I was able to get him into it when this problem first arose a year or two ago, but now that he’s managed to “lock himself out” again (so to speak) I can’t remember how we did it! Haha super frustrating, please help!!!!!
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Customer service issue
Reported by GetHuman-antkel
Jan 8th, 2019 - a mon ago
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GetHuman-antkel started working on this issue
Jan 8th 4:16am