I tried to change primary email address but I have failed to identify photo and options...

GetHuman-suhanas's customer service issue with Facebook from January 2019

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GetHuman-suhanas's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-suhanas will want to follow the link below to head to their help center. We will check on GetHuman-suhanas later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-suhanas may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-suhanas's own words
I tried to change primary email address but I have failed to identify photo and options has been locked: hourly limit exceeded. *I have collect confirmation code from * of list friend and try to proceed with the code. However got the error:*after entering the code popup error the text you entered didn't match the security check. Please try again.*Please help because my fb cannot be accessibleed because of this
GetHuman-suhanas did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-suhanas
Jan 8th, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
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GetHuman-suhanas started working on this issue
Jan 8th 3:00am