My account was hacked

GetHuman-xobanqii's customer service issue with Facebook from January 2019

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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-xobanqii's own words
Log back into my account ... Hello i have a facebook account my name is Erin Stenzel. Someone hacked into my account. They changed my email address to theres, my phone number to theres and they changed my password. I have there email address and phone number because facebook sent me a email asking if i changed it to that. I had to make a new page. I would like to get back in my original one because i have all my stuff saved on that account.
I cant get back into my account
I would like to get back into my account and changed the email and phone number back to mine.
I have been with face book for * years or more never had this problem.
I tryed the forgot password but it wants to send the code to the hackers e-mail. I called a number that was on google that i thought was facebook headquarters and they said i had to buy a google play card and put ***.** on there to log back into my account and to secure it. That it was the only way.
I have an issue with Facebook too
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Customer service issue
Reported by GetHuman-xobanqii
Jan 7th, 2019 - a mon ago
I have an issue with Facebook too
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Seen by 2 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-xobanqii started working on this issue
Jan 7th 6:15pm