My account was hacked

GetHuman-xobanqii's customer service issue with Facebook from January 2019

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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-xobanqii's own words
Log back into my account ... Hello i have a facebook account my name is Erin Stenzel. Someone hacked into my account. They changed my email address to theres, my phone number to theres and they changed my password. I have there email address and phone number because facebook sent me a email asking if i changed it to that. I had to make a new page. I would like to get back in my original one because i have all my stuff saved on that account.
I cant get back into my account
I would like to get back into my account and changed the email and phone number back to mine.
I have been with face book for * years or more never had this problem.
I tryed the forgot password but it wants to send the code to the hackers e-mail. I called a number that was on google that i thought was facebook headquarters and they said i had to buy a google play card and put ***.** on there to log back into my account and to secure it. That it was the only way.
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Customer service issue
Reported by GetHuman-xobanqii
Jan 7th, 2019 - a mon ago
I have an issue with Facebook too
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Seen by 2 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-xobanqii started working on this issue
Jan 7th 6:15pm