My Facebook profile has been hacked my someone else. They are sending my friends messag...

GetHuman-magnellj's customer service issue with Facebook from January 2019

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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-magnellj's own words
My Facebook profile has been hacked my someone else. They are sending my friends messages and have changed the name of the profile to Mohamed Ghazi Kadro Al - Mustafa. My name is Jake Magnell. I’ve had multiple friends on Facebook report the hack and nothing has been done. I cannot get onto the account. Even after using the email and phone number associated with the account. If you could shutdown the account that would be appreciated as I will make a new one.
GetHuman-magnellj did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-magnellj
Jan 7th, 2019 - a mon ago
I have an issue with Facebook too
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GetHuman-magnellj started working on this issue
Jan 7th 5:22pm