My account was hacked last week. I tried changing my password, but could not remember m...
GetHuman-gjvincen's customer service issue with Facebook from January 2019
Help with my Facebook issue
First: share to improve GetHuman-gjvincen's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
Before contacting them, items GetHuman-gjvincen may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-gjvincen's own words
My account was hacked last week. I tried changing my password, but could not remember my current password. When I attempted to change it, an old email account was what you were sending my reset details too, and I couldn't get that changed. Finally, when I was very frustrated, I disabled the account and attempted to create a new one. The next day I actually talked to man named Ron, from Facebook, but he advised me the best thing I could do was to create a new account. I had already done that, so I thought I was all set. Unfortunately, the new accounts (now * of them) have been disabled for me pretending to be myself. I enjoy Facebook, and want to continue using it, but really don't know how to fix this problem. HELP ME PLEASE!!!! I would like to save the latest account I created (last evening *-*-****) to be enabled, but all the others to be taken off please.
GetHuman-gjvincen did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-gjvincen fixed the problem
We are waiting for GetHuman-gjvincen to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.