my account has been hacked two weeks ago, i dont know by whom but i got a message from...

GetHuman1915179's customer service issue with Facebook from January 2019

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GetHuman1915179's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1915179 will want to follow the link below to head to their help center. We will check on GetHuman1915179 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1915179 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1915179's own words
my account has been hacked two weeks ago, i dont know by whom but i got a message from facebook that my account has been blocked for ** days (with no reason why of what ive done and i really didnt post or comment * anything that was against the community standards). can you please check it out? i know it said something about underage **** and i changed my password as soon as i got the ban from facebook.. im a teen myself and it happened also to a friend of mine a while ago..
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Facebook

Customer service issue
Reported by GetHuman1915179
Jan 7th, 2019 - 2 mons ago
I have an issue with Facebook too
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GetHuman1915179 started working on this issue
Jan 7th 4:45pm