Since I opened a Facebook account years ago and only used it briefly, it got no attenti...

GetHuman1914034's customer service issue with Facebook from January 2019

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Help with my Facebook issue
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GetHuman1914034's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1914034 will want to follow the link below to head to their help center. We will check on GetHuman1914034 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1914034 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1914034's own words
Since I opened a Facebook account years ago and only used it briefly, it got no attention from me and it was hacked. The last time I looked someone unknown was posting **** as if they owned the account. This was probably a few years ago. I wrote to FB but no response. Meanwhile, got lots of automated FB email "welcome back!" as if I wanted it instead of checking on what hacker was doing. Please close ALL FB accounts associated with email *****@***.com. I do not use it--nobody but hackers have done so for years. Please reply.
GetHuman1914034 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1914034
Jan 7th, 2019 - a mon ago
I have an issue with Facebook too
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Seen by 1 customer so far
Similar issue to 282752 others
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Timeline
GetHuman1914034 started working on this issue
Jan 7th 2:41pm