Hello.. *Yesterday my mothers account was hacked.*W*****@***.com under the name wafaa...

GetHuman-eimadz's customer service issue with Facebook from January 2019

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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-eimadz's own words
Hello.. *Yesterday my mothers account was hacked.*W*****@***.com under the name wafaa youness*She received a link on the messenger and after clicking on it by mistake her account was hacked.*We tried to recover the email using the standard procedure of facebook but we failed because the hacker changed the password and the email address. I am not getting another option to recover the account via friends...*Note: once the hacker hacked the account he texted my mom via facebook messenger and asked for money to return back the account.*Kindly i need your help to get back the account.*I am Imad ghamloush (*****@***.com)
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Customer service issue
Reported by GetHuman-eimadz
Jan 7th, 2019 - 2 mons ago
I have an issue with Facebook too
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Seen by 3 customers so far
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GetHuman-eimadz started working on this issue
Jan 7th 7:31am