Hello.. *Yesterday my mothers account was hacked.*W*****@***.com under the name wafaa...

GetHuman-eimadz's customer service issue with Facebook from January 2019

3 views
 | 
282440 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman-eimadz's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-eimadz's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-eimadz will want to follow the link below to head to their help center. We will check on GetHuman-eimadz later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-eimadz may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-eimadz's own words
Hello.. *Yesterday my mothers account was hacked.*W*****@***.com under the name wafaa youness*She received a link on the messenger and after clicking on it by mistake her account was hacked.*We tried to recover the email using the standard procedure of facebook but we failed because the hacker changed the password and the email address. I am not getting another option to recover the account via friends...*Note: once the hacker hacked the account he texted my mom via facebook messenger and asked for money to return back the account.*Kindly i need your help to get back the account.*I am Imad ghamloush (*****@***.com)
GetHuman-eimadz did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-eimadz fixed the problem
We are waiting for GetHuman-eimadz to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman-eimadz fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-eimadz
Jan 7th, 2019 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 282440 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-eimadz started working on this issue
Jan 7th 7:31am