Hello.. *Yesterday my mothers account was hacked.*W*****@***.com under the name wafaa...
GetHuman-eimadz's customer service issue with Facebook from January 2019
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-eimadz will want to follow the link below to head to their help center. We will check on GetHuman-eimadz later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-eimadz may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-eimadz's own words
Hello.. *Yesterday my mothers account was hacked.*W*****@***.com under the name wafaa youness*She received a link on the messenger and after clicking on it by mistake her account was hacked.*We tried to recover the email using the standard procedure of facebook but we failed because the hacker changed the password and the email address. I am not getting another option to recover the account via friends...*Note: once the hacker hacked the account he texted my mom via facebook messenger and asked for money to return back the account.*Kindly i need your help to get back the account.*I am Imad ghamloush (*****@***.com)
GetHuman-eimadz did not yet indicate what Facebook should do to make this right.
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