Got new phone. Have to re-login to all my apps*social media. Can't remember my Facebook...

GetHuman1910908's customer service issue with Facebook from January 2019

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The issue in GetHuman1910908's own words
Got new phone. Have to re-login to all my apps*social media. Can't remember my Facebook password because I haven't needed it in years since my last phone upgrade. Was able to get Facebook to find my account via my email and my cell phone. When it says it's going to send a *-digit SMS to my cell phone number, I never receive the message. *Please contact me via text at *** *** **** to resolve. Thank you!
GetHuman1910908 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1910908
Jan 7th, 2019 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 282285 others
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GetHuman1910908 started working on this issue
Jan 7th 4:02am