The gentlemen that I am working for created a FB account quite a few years ago, does no...

GetHuman-gaubymic's customer service issue with Facebook from January 2019

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The issue in GetHuman-gaubymic's own words
The gentlemen that I am working for created a FB account quite a few years ago, does not remember the password so since I am taking over all online registrations through another company he asked that I also take over the FB account to update information, post pictures, etc. so my question is how do we close out the current account or is there a way for him to gain access again? This is a difficult situation for me because I was instructed to handle it, however I’m not sure where to begin....please help.
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Customer service issue
Reported by GetHuman-gaubymic
Jan 7th, 2019 - a mon ago
I have an issue with Facebook too
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-gaubymic started working on this issue
Jan 7th 1:43am