Has my identity has been switched.? There are two Stephen Hunt accounts. *I tried to d...

GetHuman1911004's customer service issue with Facebook from January 2019

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The issue in GetHuman1911004's own words
Has my identity has been switched.? There are two Stephen Hunt accounts. *I tried to delete the spurious one months ago but since an automatic windows* update event, facebook has reverted to the other identity. There used to *be an icon at the top of the page which allowed me to switch to the correct account. *I get bizzare mesages asking do I know Stephen Hunt add him to your friends list etc.* Can you help please. I have lost all my links to the groups* I am involved with. Your help to sort this out would be much appreciated.*Note My original facebook account is still accessable on my phone and tablet but not on my laptop.
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Facebook

Customer service issue
Reported by GetHuman1911004
Jan 6th, 2019 - a mon ago
I have an issue with Facebook too
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Seen by 2 customers so far
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GetHuman1911004 started working on this issue
Jan 6th 11:07pm