I got a new phone and now have to actually fully log in to my Facebook account. Problem...

GetHuman1910908's customer service issue with Facebook from January 2019

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The issue in GetHuman1910908's own words
I got a new phone and now have to actually fully log in to my Facebook account. Problem is I cannot remember my password. So when I go through the steps and tell it that I can't remember my password, it tells me they're sending my cell phone a text message with a * digit code. They do have the correct number with the exception of a plus * in front of the number. But I'm never receiving a text from them with the * digit code.. I am able to received text messages from other sources so I do not believe the problem is with my phone or my cell service.
GetHuman1910908 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1910908
Jan 6th, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 282025 others
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GetHuman1910908 started working on this issue
Jan 6th 10:43pm