My sisters' account has been absconded*compromised. When she tries logging into her Fa...

GetHuman-alphatra's customer service issue with Facebook from January 2019

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GetHuman-alphatra's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-alphatra will want to follow the link below to head to their help center. We will check on GetHuman-alphatra later to make sure it's all set or try to help escalate.
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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-alphatra's own words
My sisters' account has been absconded*compromised. When she tries logging into her Facebook account she is accused of impersonating herself. I have been receiving messages from her account, as have others, which I know are not of her authoring.* *I request that you send her a link*code at her registered e-mail account of registration (*****@***.com) so that she can re-acquire control of her Facebook account.* *Thank you,*Richard C. Meikle
GetHuman-alphatra did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-alphatra
Jan 6th, 2019 - 2 mons ago
I have an issue with Facebook too
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Seen by 1 customer so far
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GetHuman-alphatra started working on this issue
Jan 6th 10:37pm