My Dad tries to change his password and it all went ok until the log in part where he w...

GetHuman-droniuc's customer service issue with Facebook from January 2019

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The issue in GetHuman-droniuc's own words
My Dad tries to change his password and it all went ok until the log in part where he was asked to enter a code he recieved on his phone number. But he didn’t upgrade his info and that number is not longer his. It expired and he is not using that number for over a year. He moved abroad and he has a UK number now ( the las one was a romanian number). Now he can’t acces his account. How can he have it again? His Facebook name is Droniuc Petru and the email is *****@***.com
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Customer service issue
Reported by GetHuman-droniuc
Jan 6th, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 281780 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-droniuc started working on this issue
Jan 6th 6:30pm