Apparently I was hacked and an erroneous message was sent out to all my friends. Now I...

GetHuman1909257's customer service issue with Facebook from January 2019

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The issue in GetHuman1909257's own words
Apparently I was hacked and an erroneous message was sent out to all my friends. Now I cannot get back onto my Facebook page because it says I have to send a picture of myself to get back on. I believe this to be the hacker, yes? I am writing this to you from my wife's account, Rafat Bonato. My account is James Bonato. I also have a business page, James Bonato Video, LLC. I actually don't appear on my wife's list of friends now so it is down. What do I do?
GetHuman1909257 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1909257
Jan 6th, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 281688 others
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GetHuman1909257 started working on this issue
Jan 6th 5:12pm