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Apparently I was hacked and an erroneous message was sent out to all my friends. Now I...

GetHuman1909257's customer service issue with Facebook from January 2019

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Help with my Facebook issue
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GetHuman1909257's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1909257 will want to follow the link below to head to their help center. We will check on GetHuman1909257 later to make sure it's all set or try to help escalate.
Facebook Help Center
Before contacting them, items GetHuman1909257 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1909257's own words
Apparently I was hacked and an erroneous message was sent out to all my friends. Now I cannot get back onto my Facebook page because it says I have to send a picture of myself to get back on. I believe this to be the hacker, yes? I am writing this to you from my wife's account, Rafat Bonato. My account is James Bonato. I also have a business page, James Bonato Video, LLC. I actually don't appear on my wife's list of friends now so it is down. What do I do?
GetHuman1909257 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1909257 fixed the problem
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I got hacked and they sent out a message to all my friends. Now I can't log in or...My Facebook account was hacked. Messages were sent out to all my friends about Tw...someone hacked my account and sent rude messages to all my friendsMy Facebook was hacked because all of my friends got a message sent to them that...My Facebook was hacked. They sent messages to my friends. Now I can’t get into my...I was hacked and a message was sent to all My Facebook friends on messenger then...I sent out a message to all of my fb friends.... now it won’t let me reply to any...My facebook got hacked where it sent a video message to all my friends on messeng...All my friends were sent a message on fb, I didn’t send the message and now I can...Account hacked. Phone messages & friend requests sent out.
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Facebook

Customer service issue
Reported by GetHuman1909257
Jan 6th, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 281688 others
0 customers following this
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Timeline
GetHuman1909257 started working on this issue
Jan 6th 5:12pm
  1. Company Contact Info › 
  2. Facebook › 
  3. Customer issues › 
  4. Apparently I was hacked and an errone...