I think my other facebook is hacked. I created the facebook I have now because I could...

GetHuman1907892's customer service issue with Facebook from January 2019

Help with my Facebook issue
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1907892's own words
I think my other facebook is hacked. I created the facebook I have now because I could no longer get into my other one. I really would like your help to get back into my account. I havent been able to access it since **** someone changed my password, I've been trying for years to get into my email to recover my account but everything has been locked and disabled. Id really like your help please. Is there a way you can remove my old email off my facebook account and I can give you a new one to add onto it so i can use my account again. I can prove my identify with photos of me and my photo I.D . My facebook name of the account that is hacked is Drew Redgrave , the picture is of me on my old bmx bike. Please help me get my account back.
GetHuman1907892 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1907892
Jan 6th, 2019 - 4 mons ago
I have an issue with Facebook too
Fixed
Seen by 8 customers so far
Similar issue to 281316 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1907892 started working on this issue
Jan 6th 8:47am
GetHuman1907892 indicated the issue is not fixed yet.
Jan 6th 8:50am