My account was hacked. I can't log in. I have followed all the advice. I just uninstall...

GetHuman-juniemae's customer service issue with Facebook from January 2019

Help with my Facebook issue
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-juniemae's own words
My account was hacked. I can't log in. I have followed all the advice. I just uninstalled. I would like to be able to have my account back. The account is April June- user name. My name is April June Justice. There is another lady in Mt.Sterling with the same name. She married a Justice. I was born Justice. Can my account be retrieved. Please help. I don't want to have to open another Facebook. One keeps popping up under April Justice. That's the fake account. Thank you
GetHuman-juniemae did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-juniemae
Jan 6th, 2019 - 4 mons ago
I have an issue with Facebook too
Seen by 3 customers so far
Similar issue to 281259 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-juniemae started working on this issue
Jan 6th 6:59am
GetHuman-juniemae indicated the issue is not fixed yet.
Jan 9th 7:56am