Hello Facebook. I need a help from you right now because I think my account was hacked...

GetHuman-jhamac's customer service issue with Facebook from January 2019

Help with my Facebook issue
The issue in GetHuman-jhamac's own words
Hello Facebook. I need a help from you right now because I think my account was hacked or someone change it's email, password and even also my contact number. Yet I still don't know what kind of alternate email, password, and contact number has beeen replaced to change my old email, password, and number. But the important thing is some basic infos are didn't change like my birthday, gender, and location. As I remebered yesterday the time I have access on my account around *:** am or before *:** am I think, this is because I'm with my classmates for our immersion or "on the job training". Before the start of our training our supervisor said that our phones are need to surrender because it may distract us from what we are doing in the training. As of *:** pm we have our phones back and our training is done we leave the building and with my classmates aswe headed back to our homes. But there is strangely happen while we are on the middle of our ride back home, I turned on my phone to browse my facebook but I was surprised that my account has been log-out. As I tried to log-in it seems that my account's email has been change and also my password as well. When I tried to select the "Forgot my Password" as I put first the email and phone number for resetting my password it says that "this email and phone number is not linked to an account. Then after that I try to find my account again using the Forgot Account, as my phone number and email didn't work I tried to use my username account which is John Mark Latag to see if my profile is on the list of results account shown but then I failed to see my account's profile.**To Facebook support and consultants beyond there I hope this letter will reach you so that you can help me to fix this issue of my lost account.**This is my Facebook URL for you to see: http**m.facebook.com*johnmark.latag
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Customer service issue
Reported by GetHuman-jhamac
Jan 6th, 2019 - a mon ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 281407 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-jhamac started working on this issue
Jan 6th 11:35am
GetHuman-jhamac indicated the issue is not fixed yet.
Jan 6th 11:46am
GetHuman-jhamac indicated the issue is not fixed yet.
Jan 6th 11:46am