I am trying to log into Facebook on a new device, and have forgotten my password. The a...

GetHuman-dncingmo's customer service issue with Facebook from January 2019

Help with my Facebook issue
The issue in GetHuman-dncingmo's own words
I am trying to log into Facebook on a new device, and have forgotten my password. The account is linked to an email that cannot be recovered. I am currently logged in on my phone, but cannot change the password without my current password. Although my phone number is on my account, it’s linked to a secondary account of mine that used to be somehow linked to my primary account (I could toggle back and forth without logging out) but that no longer seems to be an option. One of my * trusted contacts is unreachable, so I am unable to get the codes required to retrieve my account. *I need to be able to change my password so that I can use Facebook on my new device as well as my phone. I need to be able to change the password without using the defunct email, the app is bouncing back to my feed when I choose that I cannot access that email. The email I am providing below is connected to the account I am not trying to access, which used to be linked to the account I am trying to access on the new device which is linked to the email: *****@***.com.
GetHuman-dncingmo did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-dncingmo
Jan 5th, 2019 - 4 mons ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 280903 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-dncingmo started working on this issue
Jan 5th 11:24pm
GetHuman-dncingmo indicated the issue is not fixed yet.
Jan 6th 5:13pm