Whilst using Facebook I saw a sponsored ad by hogwartssupply.com*And purchased an item...

GetHuman1906083's customer service issue with Facebook from January 2019

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Help with my Facebook issue
GetHuman1906083's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1906083 will want to follow the link below to head to their help center. We will check on GetHuman1906083 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1906083 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1906083's own words
Whilst using Facebook I saw a sponsored ad by hogwartssupply.com*And purchased an item. I believe this site is a scam as I have not received my item, the shopping tracker shows that it should have arrived a month ago and when I contact them I get an a automated email referring me to the tracker. I am disgusted that I have been exposed to this via Facebook which I expected to have done due diligence on all sites that it received money from. It is profiting off sites that scam its customers
GetHuman1906083 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1906083
Jan 5th, 2019 - 4 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 280885 others
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Timeline
GetHuman1906083 started working on this issue
Jan 5th 11:10pm
GetHuman1906083 shared this issue with friends on Facebook
Jan 5th 11:10pm