My account with email address *****@***.com was accessed by someone and changed the pas...

GetHuman-vicdorad's customer service issue with Facebook from January 2019

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The issue in GetHuman-vicdorad's own words
My account with email address *****@***.com was accessed by someone and changed the password as well as the password on the recovery email.I cant log in . I tried clicking the forgot password but it will route me to the email and no.that i no longer have access.. and when I clicked the option I no longer have access to my email was a dead end it does not give me option to recover it by providing ID or any secutity questions to retrieve it.I really need my account back
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Customer service issue
Reported by GetHuman-vicdorad
Jan 5th, 2019 - 4 mons ago
I have an issue with Facebook too
Fixed
Seen by 2 customers so far
Similar issue to 280442 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-vicdorad started working on this issue
Jan 5th 3:26pm
GetHuman-vicdorad indicated the issue is not fixed yet.
Jan 5th 3:27pm