My face-book account and my yahoo email address was hacked. I've sent a photo of my dri...

GetHuman1901858's customer service issue with Facebook from January 2019

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GetHuman1901858's next move: go to the Facebook help center.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1901858's own words
My face-book account and my yahoo email address was hacked. I've sent a photo of my driver's license, front and back and they said that that wasn't good enough. I would really like to recover my old face book account because I was friend's with my youngest son and now he's passed away in **** and I would like to keep the pictures that we shared for his memory. I would gratefully appreciate your help in recovering my old face book account.
GetHuman1901858 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1901858
Jan 5th, 2019 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 280104 others
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Timeline
GetHuman1901858 started working on this issue
Jan 5th 7:08am