Hello,**I am attempting to reset my password on my Facebook page: Erica Lumpkins, howev...

GetHuman1900616's customer service issue with Facebook from January 2019

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The issue in GetHuman1900616's own words
Hello,**I am attempting to reset my password on my Facebook page: Erica Lumpkins, however* the email addresses you have on file to verify me I no longer have access to. I recently switched phones so it is not allowing me to log in on my new device and either I am locked out or I’ve been hacked. Perhaps I made too many attempts however I do not wish to lose this account. **Are there ANY other ways to help get me logged into my Facebook account ?
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Facebook

Customer service issue
Reported by GetHuman1900616
Jan 5th, 2019 - 4 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 279829 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1900616 started working on this issue
Jan 5th 1:25am