Hello Facebook,*I am trying to recover my hacked*disabled account. I learned it was hac...

GetHuman1897106's customer service issue with Facebook from January 2019

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Help with my Facebook issue
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GetHuman1897106's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1897106 will want to follow the link below to head to their help center. We will check on GetHuman1897106 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1897106 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1897106's own words
Hello Facebook,*I am trying to recover my hacked*disabled account. I learned it was hacked in early - mid November and temporarily deleted my profile. I would like to recover it. I have sent in photos of myself as asked, I have identified friends, identified my FB username etc. My email for this address is: *****@***.com*I have not received any correspondence from FB regarding the identity photos*info I provided. How long is this going to take and can this process be expedited? I have not had access to my account (which I’ve had since ****!) since early-mid November (unsure of exact date.) *It is very important to me that this account is recovered ASAP as I rely on Facebook to seek clients for my small business, amongst many other reasons such as not being able to keep in touch with family, friends & clients. I do not know why this is taking SO long. It’s nearing * months. PLEASE email me back ASAP at *****@***.com or you may call me anytime at ***-***-****, as J am unable to reach a human when I call customer support. *I appreciate your urgency in this matter and thank you in advance for helping me to restore my original account. *Thank you in advance,*Natalie Ricci
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Facebook

Customer service issue
Reported by GetHuman1897106
Jan 4th, 2019 - 3 mons ago
I have an issue with Facebook too
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Seen by 5 customers so far
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GetHuman1897106 started working on this issue
Jan 4th 5:55pm