My Facebook was hacked, I know this because my account was send messages and posting st...

GetHuman-eenashay's customer service issue with Facebook from January 2019

Help with my Facebook issue
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-eenashay's own words
My Facebook was hacked, I know this because my account was send messages and posting stuff that I didn't do and now my account is disabled and I was gonna change that password but I was disabled before I could. I'm really upset because all my sons family videos and pics are there and my only contact with my mom is through Facebook and she has heart disease and is dying. I sent my I'd to facebook and am trying to appeal but they haven't responded. My name is sheena tweed and my email is *****@***.com. I'm hoping they can let me change my password and help me with maybe more security. I have been disabled since Tuesday and I'm really worried about my mom that lives in georgia and I'm in Virginia. I can't afford to visit her so I talk on facebook.
GetHuman-eenashay did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-eenashay
Jan 4th, 2019 - 4 mons ago
I have an issue with Facebook too
Fixed
Seen by 2 customers so far
Similar issue to 278919 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-eenashay started working on this issue
Jan 4th 9:50am
GetHuman-eenashay indicated the issue is not fixed yet.
Jan 4th 9:56am