On about ** November my fb profile account was hacked. This fb account also controls ar...

GetHuman-dj_sonic's customer service issue with Facebook from January 2019

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GetHuman-dj_sonic's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-dj_sonic will want to follow the link below to head to their help center. We will check on GetHuman-dj_sonic later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-dj_sonic may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-dj_sonic's own words
On about ** November my fb profile account was hacked. This fb account also controls around * of my fb pages. I have had the original fb account for over ** years. The original email address was a hotmail address, but when I contacted hotmail they say it was deleted about * years ago due to no use. I have lost my original password. I have tried to email proof of identity to Facebook but it keeps getting bounced back. I have sent my drivers licence, passport, wedding certificate, wife’s drivers licence etc. because they will link the photos on my profile to my wife and me but the hacker has taken control of my profile and changed my name and date of birth. Can you please please help me.
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Customer service issue
Reported by GetHuman-dj_sonic
Jan 4th, 2019 - 4 mons ago
I have an issue with Facebook too
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GetHuman-dj_sonic started working on this issue
Jan 4th 2:19am