On about ** November my fb profile account was hacked. This fb account also controls ar...

GetHuman-dj_sonic's customer service issue with Facebook from January 2019

278562 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman-dj_sonic's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-dj_sonic's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-dj_sonic will want to follow the link below to head to their help center. We will check on GetHuman-dj_sonic later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-dj_sonic may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-dj_sonic's own words
On about ** November my fb profile account was hacked. This fb account also controls around * of my fb pages. I have had the original fb account for over ** years. The original email address was a hotmail address, but when I contacted hotmail they say it was deleted about * years ago due to no use. I have lost my original password. I have tried to email proof of identity to Facebook but it keeps getting bounced back. I have sent my drivers licence, passport, wedding certificate, wife’s drivers licence etc. because they will link the photos on my profile to my wife and me but the hacker has taken control of my profile and changed my name and date of birth. Can you please please help me.
GetHuman-dj_sonic did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-dj_sonic fixed the problem
We are waiting for GetHuman-dj_sonic to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-dj_sonic fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-dj_sonic
Jan 4th, 2019 - 4 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 278562 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-dj_sonic started working on this issue
Jan 4th 2:19am